Name Change is a company who provide Deed Poll documents and support for people who look to change their name by Unenrolled Deed Poll.
We were contacted by the amazing Name Change team who were looking for a much-needed website update, to help with their customer experience, sales and brand.
There were two parts to this project, the website and their internal tools, both needing improvements to meet their goal of better customer service and to be able to work more efficiently.
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We put both parts of the project live at the same time, and we instantly saw improvements. 3x conversion rate, 4x 5-Star Feedback and a time saving of 150% internally.
The best part is that all savings have been passed to the customer, so not only are they now receiving a better service but also at a cheaper rate.
Sound good? Lets start planning...
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